亞馬遜要求CPC認(rèn)證常見問題及解決方案
亞馬遜要求CPC認(rèn)證是屬于商品安全審核，建議如果上架亞馬遜玩具類目或者母嬰產(chǎn)品的賣家，還是要提前辦理CPC認(rèn)證。以下關(guān)于美國CPC兒童產(chǎn)品證書的詳細(xì)解答。
一.什么是CPC認(rèn)證？
CPC全稱為 Children’s Product Certificate，也就是兒童產(chǎn)品證書，它適用于所有以12歲及以下兒童為主要目標(biāo)使用對(duì)象的產(chǎn)品，不同產(chǎn)品涉及到的檢測項(xiàng)目有差異，產(chǎn)品如果是在美國本地的則由當(dāng)?shù)刂圃焐特?fù)責(zé)提供，如在其他國家生產(chǎn)則由進(jìn)口商負(fù)責(zé)提供。
CPC證書實(shí)際上并不由任何官方機(jī)構(gòu)簽發(fā)，它是由制造商或者進(jìn)口商自行起草并承擔(dān)責(zé)任的一個(gè)產(chǎn)品“保證書”。它要保證產(chǎn)品是符合所有美國本地適用的兒童產(chǎn)品安全條例及其他法律法規(guī)。
CPC證書和支持的測試報(bào)告必須是英文的。由CPSC認(rèn)可實(shí)驗(yàn)室依據(jù)美國CPSC法規(guī)檢測產(chǎn)品，并由美國進(jìn)口商或制造商簽發(fā)CPC證書。
二，關(guān)于CPC認(rèn)證審核中常見問題及解決方案
1、In order to list these toys on Amazon, please apply by submitting the following item.Please update CPSIA Warning Attribute in detail page.
解答 產(chǎn)品頁面編輯頁面CPSIA那欄沒有填寫內(nèi)容，需要下拉選擇適合自己產(chǎn)品的Warning警示語！
2、In order to review your documents related to Product Assurance of Toys, please submit them on Vendor Central using the following steps:
1）. In Vendor Central, click the Items menu, and then select Vendor Certificates
2）. Click on Missing Compliance Documents;
3）. Search for the affected ASIN and then;
4）. Click Add to upload the documents
解答 不要在CASE中回復(fù)內(nèi)容和提交文件，需要在菜單目錄欄找到查看銷售申請(qǐng)，再找到被拒絕的ASIN，重新提交證書進(jìn)行審核
3、 We noticed that the recommended Age Grade of the ASIN is missing on the product(s) detail page.
Please update the product(s) detail page with the recommended Age Grading (the manufacturer_minimum_age attribute) identified on the ASINs third party test report in order to move forward with the approval process.
解答 Listing后臺(tái)缺少產(chǎn)品的適用年齡描述，在后臺(tái)更新
4、Please be informed that we can only accept product images. Therefore, kindly take clear photo of the product and product packaging clearly displaying:
* Manufacturer Name
* Manufacturer Address
* Warning label (as applicable)
解答 亞馬遜要求的每一項(xiàng)商品圖片中，產(chǎn)品的實(shí)拍圖需要清楚地體現(xiàn)出制造商名稱、制造商地址和警告標(biāo)語等
5、Please be informed that we are unable to move forward with the approval process until the following required documentation is provided:
Kindly provide the following outstanding items as per ASTM F963-17:
? 4.25- Battery Operated Toys
If you feel your product is exempt from the above sections/re, please provide a statement from your lab or regulation exempting your product for our review.
解答 電動(dòng)玩具的測試標(biāo)準(zhǔn)，除了ASTM F963-16/17和CPSIA，還需要做電池部分的ASTM Section 4.25關(guān)于電池驅(qū)動(dòng)和電池部分的測試，若測試報(bào)告缺乏這項(xiàng)測試，會(huì)導(dǎo)致無法過審。（產(chǎn)品是內(nèi)置電池、外接干電池、USB供電、直插供電的都需要做這個(gè)測試項(xiàng)目）
6、The CPC submitted is missing required information. To move forward with the approvals process for your product, please resubmit the document with the following updated information:
· US importer or domestic manufacturer name, mailing address, contact information located in United States
解答 美國進(jìn)口商信息是目前CPC證書容易出錯(cuò)的原因之一
7、 Product description or product identifier enabling us to make an accurate determination that the certificate is issued for the correct product
解答 提示CPC證書里面缺少ASIN或產(chǎn)品型號(hào)和product description（產(chǎn)品描述）。導(dǎo)致此問題的原因是CPC模板有問題，無法與CPC測試報(bào)告和Listing建立上聯(lián)系。用正確的CPC證書模板修改即可解決。
8、In order to move forward with the approval process, please submit the Children’s Product Certificate (CPC) that is issued by the manufacturer, importer, or priVATe labeler based on the guidelines stated in the Consumer Product Safety Commission website.
The CPC that has been previously provided cannot be accepted as it is issued from the testing laboratory.
解答 上面我們說過，CPC的本質(zhì)是一份自我聲明，是由進(jìn)口商或者制作商簽發(fā)的（實(shí)際操作中，多數(shù)情況都是由貿(mào)易商自主簽發(fā)），只有CPC的測試報(bào)告是由檢測機(jī)構(gòu)蓋章簽發(fā)的。
9、Contact information for the individual maintaining records, including name, full mailing address, email address, and telephone number
解答 在CPC證書上加上測試結(jié)果維護(hù)聯(lián)系人信息。
10、The registration card submitted for your product did not include all of the following:
? Name of the manufacturer or private labeler
? Date of manufacture
? Manufacturer contact information(U.S. address and telephone number, toll-free if available)
? Model name and number
解答 沒有提供注冊卡，或者是注冊卡的信息填寫錯(cuò)誤導(dǎo)致。涉及到需要提供注冊卡的商品一般是耐用的嬰兒消費(fèi)品，并且危險(xiǎn)程度相對(duì)較高。比如圍欄、門欄、背帶、學(xué)步車、搖籃等等。填寫內(nèi)容比較復(fù)雜，不易解釋。需要請(qǐng)咨詢。
11、圖片必須包含所有以下相關(guān)信息 安全信息和注冊卡、合規(guī)標(biāo)志（包括追蹤標(biāo)簽）、商品危險(xiǎn)警告
解答 懂亞馬遜規(guī)則又能做出符合對(duì)應(yīng)要求的認(rèn)證，這就需要經(jīng)驗(yàn)豐富的人員進(jìn)行對(duì)接，有價(jià)值的并非認(rèn)證本身，而是足夠的經(jīng)驗(yàn)支撐順利過審亞馬遜。
總結(jié) 在聯(lián)系檢測機(jī)構(gòu)進(jìn)行CPC測試的時(shí)候，需找到經(jīng)驗(yàn)豐富的業(yè)務(wù)員對(duì)接，一切按照亞馬遜平臺(tái)要求去做測試，否則認(rèn)證機(jī)構(gòu)做出來的CPC報(bào)告雖是真實(shí)有效的測試報(bào)告，但是亞馬遜就是不認(rèn)，千萬不要以你運(yùn)營的思維去理解。CPC在所有認(rèn)證中屬于比較特殊的認(rèn)證，一般廠家提供的CPC證書沒有用，多數(shù)需要貿(mào)易商自行處理。“不要你覺得OK，而是要讓亞馬遜覺得OK
